Article

PHCA 2025 Proved the Problem – Here’s How to Fix It

September 9, 2025 | 5 minute read

Niuz Bites

  • Everyone is talking about retention. Few are showing how to operationalize it.
  • Recognition, information flow, and access to resources must start on day one.
  • Niuz makes this practical, trackable, and fast to roll out with personal support.
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We Heard You at PHCA

PHCA 2025 put a bright light on what leaders in long term care already know. Staffing shortages are relentless, turnover is costly, and the emotional load on frontline teams is heavy. Session after session highlighted the same root causes. Job dissatisfaction, lack of recognition, and fragmented communication sit at the center of the problem. The message was consistent across presenters. We need to care for our people better, acknowledge great work more often, and give staff the clarity and tools they need to do their jobs.

What was often missing was the operational how-to. Not the theory of recognition programs, but the daily practice. Not a slide about communication, but a system that actually reaches every employee, on every shift, with proof they got the message. Not a wish for better culture, but steps that make culture visible.

This is exactly why Niuz exists.

A Quick Story From the Floor

I shared a simple customer story at the event because it captures what works. A mid sized home rolled out a daily recognition rhythm using Niuz. Leaders posted quick kudos while walking around the building, peers added comments and emojis, and managers spotlighted a few moments at the end of each week. One night shift staffer who rarely gets public acknowledgment received a shoutout for handling a tough family conversation with calm and kindness. The recognition exploded with supportive comments. The impact was immediate and visible. People felt seen, morale lifted, and that home started to notice fewer last minute shift scrambles.

No one changed their entire operating model. They just made recognition easy and habitual.

From Talk to Action in Four Moves

Here’s a practical playbook you can start this month. Niuz bakes each step into the daily workflow so it sticks.

  1. Recognize people, often
    Create a simple ritual. One recognition post per leader each week. Encourage peer to peer kudos. Use photos when possible. In Niuz this takes seconds and lives in a dedicated feed that staff actually check. The result is more positive moments, more often, across every team and shift.
  2. Inform everyone, not just inbox users
    Bulletin boards, morning huddles, and email blasts miss too many people. Niuz lets you post once and reach every employee on any device. Built-in read confirmations help you verify that critical updates were seen. This is crucial for policy changes or care procedure updates. It also builds accountability without adding admin burden.
  3. Centralize what staff need, where they will look
    A mobile intranet that staff can actually navigate becomes your single source of truth. Benefits, forms, schedules, policies, training links, and contact info live in one place. New hires are not chasing down PDFs or asking three people for the same document. Searching is faster. Stress goes down. Errors go down.
  4. Listen and close the loop
    Short pulse surveys and eNPS help you take the temperature of your workforce and spot trends. Niuz lets you capture feedback quickly, see morale shifts, and follow up with action. Staff see that their input leads to change, which is the whole point.

Start on Day One

Every session at PHCA called out the importance of onboarding. Day one is the moment to set expectations, build connection, and reduce anxiety. Use Niuz to give new hires immediate access to everything. Introduce them to the leadership team in the recognition feed. Share a short welcome checklist and a quick start collection with key policies and how to get help. Add a five question check in survey at day 7 and day 30. You get an early signal on how they are doing, and they feel supported rather than dropped into the deep end.

Compliance Should Be Easier Than Printing

If you still rely on paper memos and posters for policy updates, you know how unreliable and untrackable that is. With Niuz, attach the updated policy, post the summary, and require a read confirmation. You can see who acknowledged it and who still needs a nudge. That is a cleaner audit trail and less risk for your home.

Why This Works

Recognition improves job satisfaction. Clear, consistent communication reduces confusion and stress. Quick access to resources shortens time to competence. Listening builds trust. None of this is new, but doing it consistently across every role and shift is hard without a system designed for senior care. Niuz gives you that system, includes personal support at no extra cost, and helps you launch quickly so you see momentum, not another stalled initiative.

How To Get Started Today

Time needed: 2 hours

How to start a daily (recommended) or weekly recognition rhythm in your long term care home:

  1. Choose a daily/weekly recognition time

    Pick one moment each week when leaders post kudos. Better yet, do it on-the-fly for more authentic sentiment.

  2. Use a simple format

    One photo, one sentence, one tag to the person or team. Call out the specifics like “Kudos to Sarah for running bingo like a champ again today! The energy was electric!”

  3. Invite peers to add comments

    Encourage peers to add likes, quick notes, and emojis.

  4. Spotlight a few moments

    Round up three highlights at week end to reinforce values.

Quick FAQs

How does Niuz help reduce turnover in long term care?

Niuz makes daily recognition, clear communication, and easy access to resources part of the routine. Homes use the app to spotlight great work, deliver updates with read confirmations, run short pulse surveys, and centralize policies and benefits. The result is higher job satisfaction and a stronger sense of belonging.

Can Niuz prove staff saw a critical update?

Yes. Managers can require read confirmations for specific posts. You can view acknowledgment status by person and follow up with anyone who has not confirmed.

What does a fast launch with Niuz look like?

We provide personal onboarding and a simple launch plan. Most homes start with recognition and critical updates, then add surveys and a mobile intranet collection for policies and forms. Depending on your organization size and complexity, you can be up and running on Niuz in less than 2 weeks.

How does Niuz support onboarding for new hires?

You can easily create a welcome collection that includes policies, contacts, benefits, and a short day one checklist to the Niuz mobile intranet for quick access. Add a week-one and day-30 pulse survey to catch any issues early.

Ready to Move From “Should” to “Do”?

If PHCA left you thinking we need to start now, or if this post has you thinking things need to change fast, Niuz is ready to help. We’ll set up a short discovery, show you how homes like yours run recognition and communication in the app, and build a simple launch plan for your team.

Let's Improve Your Culture Today

Niuz can help you improve communications, recognition, job satisfaction, compliance, and more, all leading to improved retention and a stronger, more connected culture. No, really.