Frequently asked questions about Niuz
At Niuz, we believe better communication leads to happier staff and better care. Below are answers to the questions we hear most from senior care and long-term care organizations.
Have a question we didn’t answer below? You can use the Request Demo form to let us know.
What is Niuz?
Niuz is a staff communication and recognition app designed exclusively for senior care and long-term care providers. It’s an all-in-one solution that helps you send updates, share documents, recognize team members, run surveys, chat, and more – all in one place, on any device.
Niuz can help you save money by eliminating unused email accounts.
Niuz makes it easy to share documents with non-corporate-account staff.
Niuz makes it simple to notify anyone and everyone about anything instantly.
Niuz helps you keep chats and text message groups locked down to only staff.
And Niuz does all this in one single app, not 3 or 4 or 5 like some other companies.
Why can’t I log into Niuz?
You need to contact your Niuz Super Admin – likely the person who trained you on how to use Niuz.
If it’s not something easy for them to fix, they will escalate the issue to us.
For security reasons, Niuz staff do not and can not access your individual information.
I forgot my Niuz password. Help?
It happens to everyone.
First, click or tap the “Forgot Password” link on the Niuz login page, enter the email address associated with your Niuz account, and you’ll receive instruction to that email.
If that doesn’t work, because you can’t remember or don’t know the email address, speak with your Niuz Super Admin.
How does Niuz work?
Niuz is a cloud-based platform paired with a mobile application.
Management can use Niuz to send short-form information and updates to anyone on staff in seconds. These updates appear as notifications on mobile devices that, when tapped on, take you to that “post” in Niuz.
Think of Niuz like a mix of all the best parts of Twitter(X), Facebook, Instagram, Teams, Sharepoint, and WhatsApp, but without all the extra noise or security concerns.
Why did my company choose to work with Niuz?
The short answer is: Your company is looking to improve internal communications and information sharing.
The long answer is: Working with Niuz enables companies to communicate and share more easily with everyone on staff, while increasing engagement, recognition, and improving the employee experience. Niuz allows management to share real-time information with anyone or everyone, ensuring staff know exactly what’s going on, and how it might impact their day.
Do my staff have to download an app?
They don’t HAVE to, but it’s recommended for them to get the full value of having a real-time communication tool.
Niuz is both a downloadable app and a web-based platform. That means your staff can access it from phones, tablets, laptops, desktops – anything with a browser.
We already use email, texts, and posters. Why pay for something else?
Here’s the truth: if your team doesn’t check their email or walk past that bulletin board, your message isn’t getting through.
One care home leader told us 80% of her staff didn’t even have corporate emails, yet that’s how all important updates were being sent.
Niuz gives you a direct, trackable way to reach everyone. No account juggling, no printing, no guessing.
Niuz also makes it easier for your staff to know where to find up-to-date information. No more asking around, no more looking for post-its or printed memos, and no more misinterpreted information shared from one shift to the next.
What kinds of things can I share with Niuz?
If we said “almost anything”, would that sound crazy? Here’s a short list of the most popular things Niuz admins and managers share with their staff:
- Policy and procedure updates
- Recognition shoutouts and kudos
- Shift changes or event announcements
- Emergency notifications
- Surveys (monthly, quarterly, or pulse-style)
- Onboarding materials
- Job postings and New hire announcements
- Videos, PDFs, links, and more
To get a full sense of everything you can do on Niuz, why not request a demo?
Does Niuz have staff chat – like instant messaging?
Yes! Niuz has built-in chat that lets you send private messages to anyone in your organization – individuals or groups.
What makes chat with Niuz better than simple text messaging or other general chat apps, is that with Niuz chat YOU control who can and can’t use the chat feature.
And more, if someone was to leave your organization, with general messaging apps, the chat history stays on their phone. Not so with Niuz. Nothing in Niuz stays on personal devices.
How is Niuz different from HRIS tools like UKG?
Most HRIS systems weren’t built with frontline communication in mind.
They often require multiple add-ons or apps to cover things like surveys, recognition, chat, or intranet access.
Niuz combines it all in one user-friendly platform, designed specifically for the realities of long-term care.
And most importantly, Niuz was created FOR and WITH senior and long-term care providers, and we’re exclusively focused on helping this industry improve their communications.
Can I see who’s read my updates?
Absolutely.
With Niuz’s read confirmation feature, Niuz admins and managers know exactly who’s seen an announcement and who hasn’t.
No more “I didn’t see that memo” excuses.
Does Niuz help with staff engagement and retention?
100%.
Our clients report improved morale, stronger team culture, and better staff retention after rolling out Niuz.
When people feel seen, heard, and informed they stick around.
Is Niuz hard to set up or implement?
Is Niuz secure?
Yes.
Niuz uses enterprise-grade security to protect your data. And because it’s cloud-based, you’re always up to date. No servers, no software installs.
What does Niuz share with my employer if it’s on my personal phone?
As interesting as your life outside of work might be, it’s none of our business.
The only data that is shared with your employer is Niuz application specific interactivity.
Niuz tracks and saves when you log in to Niuz, post to Niuz, and comment within the Niuz app.
This information is used in dashboards available to your organization’s leadership to show how the Niuz app is being used, how often, and by whom.
We don’t track where, we don’t try to see your contacts, we don’t pull information from any other apps.
Niuz doesn’t track or monitor any other information on your phone.
For more information, please see our Privacy Policy and our Terms & Conditions.
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Build a stronger culture by improving the ability to communicate across your entire organization.